Competency Modeling

Research & Analysis

Competency Modeling

Utilizing databased interventions for organizational change, DumbSmart Learning & Development Solutions can assist your organization with identifying and developing employee competencies through our analysis tools for performance management, HR recruitment, Employee Development and more. We also have experienced practitioners for survey research and analysis.

This process helps course developers determine how the content should be designed and developed to maximize learning. This type of analysis is performed using data collection techniques including surveys, interviews, focus groups and structured job observations.

What is Competency?

A competency is the capability to apply a set of related knowledge, skills, and abilities to successfully perform functions or tasks in a defined work setting. Competencies often serve as the basis for skill standards that specify the level of knowledge, skills, and abilities needed for success, as well as potential measurement criteria for assessing competency attainment.

What is a Competency Model?

A competency model is a collection of competencies that together define successful performance in a particular work setting. Competency models are the foundation for important human resource functions such as recruitment and hiring, training and development, and performance management.

Competency models can be developed for specific jobs, job groups, organizations, occupations, or industries.

Elements of a Competency Model

Competency models can take a variety of forms. Typically, they include the following elements:

Competency names and detailed definitions. For example, a competency model could include a competency called "Teamwork" defined as:

  • Establishing constructive and solid interpersonal relationships
  • Treating others with courtesy, tact, and respect
  • Working effectively with others, regardless of organizational level, background, gender, race, or ethnicity
  • Working to resolve disagreements, attempting to persuade others and reach agreements
  • Abiding by and supporting group decisions
  • Facilitating team interaction and maintaining focus on group goals

Descriptions of activities or behavior associated with each competency. For example, the following behaviors could be associated with the competency "Teamwork":

  • Handling differences in work styles effectively when working with coworkers
  • Capitalizing on strengths of others on a team to get work done
  • Anticipating potential conflicts and addressing them directly and effectively
  • Motivating others to contribute opinions and suggestions
  • Demonstrating a personal commitment to group goals

A diagram of the model. Typically, the model (or a summary of the model) is presented as a visually appealing graphic. Presentation of the model in graphical form helps users quickly grasp the key features of the model.

Some competency models include information about the skills and abilities required for different levels of mastery, or information about the level of competence required at different occupational levels.

  • DumbSmart Learning and Development
  • Needs Analysis, Structured Job Observations, Focus Groups, Data Collection Techniques

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