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Frequently Asked Question

We have a few of our most frequently asked questions provided below, please feel free to review.


General Questions

There are several ways to contact us by filling out the general inquiry form on our website, contacting us via phone and of course sending a detailed email to our info [at] dumbsmartlearning.com. Which ever method you choose know that we will respond as soon as possible and we appreciate your inquiry.
A Needs Analysis (Assessment) is imperative for any successful training initiative. The objectives of the needs analysis are defining who the users are, defining their tasks and goals, their experience levels, what functions they want and need from a system, what information they want and need and understanding how the users think the system should work. It can also be linked to the identification of required job performance skills, the assessment of prospective trainees' skills and the development of objectives. In essence, this process works similarly to technical requirements gathering performed by a business analyst or application development responsible for developing a technology. It outlines the level of effort (LOE) necessary to complete the design, development and implementation of a training solution.
Instructional Systems Design (ISD) is the practice of creating "instructional experiences, which make the acquisition of knowledge and skill more efficient, effective, and appealing." Our process consists broadly of determining the current state and needs of the learner, defining the end goal of instruction, and creating some "intervention" to assist in the transition. Our instructional designers are highly skilled and knowledgeable of Adult Learning Theories. Although, there are several instructional design models, DSLDS training professionals utilize the ADDIE model and its five phases: analysis, design, development, implementation, and evaluation. Curriculum Development is a key component of the ADDIE model. Upon completion of the analysis of learner needs and determination of the design for your training program, our professionals can quickly engage in the development of a world-class curriculum for your staff training. We support ongoing learning and end-user support.
Our guarantee is that participants will leave training courses understanding the importance, relevancy of the system and how it relates to their job-specific roles. Every training course consists of a “What’s in it for me?” Our approach ensures that staff is focused during courses and understand, why they are participating and how the courses have been designed to ensure optimal learnability and performance success. Our trainers are experienced in utilizing web-conferencing tools including Adobe Connect, WebEx, GoTo Meeting, Live Meeting, Team Viewer and other relevant software used to provide training to end-users anywhere in the world, as long as they have internet access. Our post training support includes - follow up survey's for all attendees, a post wrap session with the executive stakeholder of the assigned project, and if included as part of the signed engagement a post training test assessment based on the course curriculum with questions specific to your business task/model.